Certain restrictions apply for same-day delivery 

 

1. An order must be placed before 2:00 pm within the recipient's time-zone

2. Business orders are prioritized first (guaranteed 9am - 4:30pm)

3. Residential orders will be delivered during the day.

4. If you need a guaranteed time for delivery then YOU MUST CALL IN. We need to be able to route the deliveries ourselves. A guaranteed time will have added charges associated with the purchase, which depends on the delivery location as well time requested for the delivery. Ignoring this clause does not entitle you to any form of credit or refund, regardless of circumstances.

5. If an order needs to be redelivered due to sender error (in shipping address or otherwise) then the delivery fee will need to be paid again.

6. If due to extenuating circumstances we are unable to complete a delivery the day of, we reserve the right to attempt re-delivery next day. As a recourse the customer may claim up to a 50% refund on the order for the inconvenience. We work with a lot of suppliers and sometimes orders are missed due to circumstances outside of our control. In this case we can only offer a full refund.

7. We try our best to work with all customers to resolve any delivery disputes that may happen, whether it's a partial refund or free upgrades/credits in the future

8. By accepting our terms you are authorizing us to either leave the flowers with a). a neighbour or b). outside (pending weather) if no one is home to receive them.