As a flower shop we face many challenges, such as differing weather conditions, seasonal changes, and variation of flower growth. As such we have a policy in place to guarantee a consistent service among all our orders.

 

1. We reserve the right to replace out-of-stock flowers with similar looking and of equal or better value. 

2. We reserve the right to refuse to fulfill any order for any reason - This includes rural delivery or fulfillment issues that can arise during busy seasons. Any refused orders will be immediately refunded in full. 

3. We make best-effort attempts to fulfill any requests. Notes made on the order/delivery section will be considered but not guaranteed unless it is confirmed via customer support.

4. All images on the site are for demonstrative purposes, we try our best to give an accurate image of what will be delivered, but depending on location and season it may be impossible for the flowers or any other perishable and non perishable items to look exactly the same. We cannot refund flowers and any other gifting items for subtle differences in appearance.

5. All Canadian credit cards are processed in CAD. International cards may charge you transaction fee from you bank.

6. Due to our high volume our flowers are fresh and with proper care typically last long (depending on the flowers - as it varies by type). In case of a flower perishing early you must put in a complaint within 48 hours of delivery.

7. Plants may arrive in bud form. Allow time for the buds to bloom. No credits will be given for a plant not arriving in full bloom.

8. Cancellations must be placed at least 24 hours prior to the delivery date. If an order is cancelled you will forfeit the service fee (Currently $15, this is processed as an administration fee)